Customer Support & Mental Health (Half or Full day)
About the course
This course outlines how mental health issues can impact on us and our customers and will help you to build the skills to look after your mental health at work. We will develop your understanding of how best to respond to and support your customers and equip you with helpful approaches to cope with challenging situations.
Who is it suitable for?
Customer support workers and anyone working within the retail sector working the general public
Learning Objectives
- Help you recognise when a customer is vulnerable, and your responsibilities to them.
- Develop listening and engagement skills, encouraging empathy in the workplace.
- Build skills to look after your mental health and wellbeing at work while supporting customers
- Provide sources of support and information
- By the end of the course, you will be able to:
- Understand mental health and different mental health issues, and how it can vary.
- Recognise stigma, discrimination, and how to tackle it
- Gain practical tips for supporting others, and how to look after yourself.
- Use helpful approaches to cope with challenging situations
- Find and provide sources of support and information.
For more information and to book, please contact: 01492 879907 or email [email protected]
