The role of the volunteer is to create a welcoming and friendly atmosphere; to make sure that everyone is included and no-one feels left out (unless they want to have some time on their own). It is important to be aware of the needs of others and to respond to them appropriately. The centre is somewhere where people can call in and be certain of a welcome, a cup of tea and some one to talk to. At times people will want to talk about the things that are troubling them and we offer the opportunity for just that. However, it is important to note that we are a listening service, not a counselling service.

As part of your commitment to the centre, our volunteers are expected to make every effort to attend the core training provided and to attend weekly volunteer support group at least once a month. Volunteers will also be expected to observe the rules of confidentiality.

One of the basic philosophies of Mind is to encourage self-help and mutual support, to enable and to encourage people to grow in confidence and to develop new skills or regain old ones. However, it is important to be aware that there are limitations that you probably can not solve other people problems, but you should never underestimate the value of offering a friendly, non-judgemental and supportive ear!

All potential volunteers have an informal interview with a member of the staff team. During this interview you will be given basic information about Conwy Mind, our work and philosophy. You will also be made aware of the kind of support and help you will receive whilst volunteering including training and payment of expenses. At the end of this initial interview, you will be given an application form to complete, and also be asked to do a ‘sit in’ day.  This will give potential volunteers time to discover whether volunteering with Conwy Mind is suitable for you, and to identify any activity that you would like to be committed to on a regular basis. It also gives other volunteers and service users the opportunity to meet you.

The qualities and attitudes Conwy Mind are looking for in a volunteer are:

  • Attitudes sympathetic to the aims and philosophy of Conwy Mind
  • Ability to treat people with respect
  • Ability to listen
  • Ability to accept the views and opinions of others in a non-judgemental way
  • Willingness to work as a member of a team
  • Reliability

In return, we will offer:

  • Basic training on the work of Mind, mental health issues, listening skills and other topics of interest.
  • One to one support
  • Volunteers support group
  • The opportunity to become more involved in the work of Mind and develop skills
  • Travel expenses

Conwy Mind will ensure that its recruitment and selection procedures will take account of the need to protect vulnerable adults. All prospective volunteers will have to agree to an appropriate DBS check. 

Induction for the new volunteers will include information on all relevant policies and procedure, including the protection of vulnerable adults, and on-going training will be provided if necessary.

If you think you could take on this demanding, but rewarding role, please contact us now on (01492) 879907 or fill in the attached contact form