Job Vacancy – Counsellor

We have a current vacancy for a qualified counsellor to join the Conwy Mind Talking Therapies Hub.

Salary £25,000 pro rate (£10,000 for 15 hours per week)

Closing date 5th April 2021. For an application pack, please email

Job Purpose

Counsellors help people to overcome their problems and cope with tough situations by providing a safe, confidential and encouraging environment in which to contemplate their emotional state.

A counsellor’s job tends to involve a lot of listening. It’s all about empathy, patience and respect. Rather than offering guidance, counsellors empower service users to make their own decisions. They assist people by offering them a structured and focused way of addressing their problems.

During group sessions and one-to-one meetings, counsellors help people with all kinds of difficulties, from substance abuse and health issues to post-traumatic stress and relationship problems.

As well as talking to people and helping them deal with their problems, counsellors are responsible for referring service users to other organisations where necessary. They’re also in charge of maintaining records and tracking the progress of service users.


1. To be responsible for a client caseload, evaluating each client’s needs and monitoring progress

2. To be responsible for the completion of initial assessments

3. To work with people to overcome early signs of mental health distress such as anxiety, depression and stress

4. Facilitate groups to promote coping mechanisms

5. Where relevant, to signpost/actively refer to other services, internally or externally

6. To follow the guidelines set out be BACP and ensure effective, quality counselling is offered to each client

7. To manage all administration processes accurately and efficiently using Conwy Mind’s Client Record System, Lamplight

8. To deliver an effective service

9. To promote/publicise the service and establish positive customer engagement and input, as well as being involved in promoting general aspects of well-being.

10. To maintain all required records of clients, following confidentiality and data protection policies and procedures, to support the running of this project.

11. To undergo any training relevant to the role either internally or externally.

12. To promote the concepts of social inclusion, early intervention and recovery and ensure this underpins the direction of Conwy Mind. To work within Conwy Mind’s ethos and Mission Statement.

13. To ensure the services reflects a commitment to Equal Opportunities and integration and follow all policies and procedures.

14. Keep abreast of treatments, therapies, policy, legislation and local services relating to well-being.

15. Work as part of the team including helping to cover across the organisation’s duties, within training and experience limitations.

16. To participate in supervision and annual appraisal with the relevant manager and attend training as required.

17. To participate in clinical supervision with the clinical supervisor.

18. To carry out any other tasks as reasonably required by management.

Contract length: 12 months

Part-time hours: 15 per week

Application Deadline: 05/04/2021

Job Types: Part-time, Contract

Salary: £10,000.00 per yea

Great News

This year, Conwy Mind has been chosen to benefit from the Co-op Local Community Fund. At a time when funds for charitable organisations are becoming more difficult to access, we are incredibly grateful for this opportunity to make a real difference in Conwy County.

The Co-op Local Community Fund will support us to:

  • 0ffer counselling sessions free of charge to younger people, focusing on those aged 14-25 years
  • Fund our Family Support Worker who will work with all family members to support people with mental health issues and their carers
  • Providing Mum’s Matter and other courses to support families

Here’s how you can help us to raise the funds:

Co-op members can help raise the vital funds needed for this project by selecting Conwy Mind as their chosen charity. The more people who select Conwy Mind, the more money we will receive, meaning we can support more younger people and families in Conwy County with their mental health than ever before.

To find out more and to select Conwy Mind as your chosen charity visit

If you’re not a member and would like to support us, you can join at your local store or online at

When a community comes together, we are able to achieve great things, so we hope you can help to promote our project. For more information about us, please visit

Thank you for helping us to promote this wonderful opportunity to support our charity and the Conwy County community.

Local coronavirus patient writes her way to recovery

Alys Morgan

Librarian Alys Morgan has written a book about her experiences as a patient on a coronavirus ward. And as a thank you for the support she received during her long recovery, she’s donating 10 per cent of the book’s sales to Conwy Mind.

Alys, who lives in Abergele, was an early coronavirus case – contracting the virus at the beginning of the pandemic in April. She was assigned a bed in one of the first coronavirus wards in Glan Clwyd Hospital, as staff struggled to cope with the rapid increase in admissions. Scared and isolated – without visitors, books or newspapers – she turned to her diary to make sense of her confusion and fear during her hospital stay.

Those diary entries became ‘Ward Nine: Coronavirus – One Woman’s Story”, printed this month by Welsh publishers Parthian Books. And Alys credits her Conwy Mind counsellor with her decision to turn her diary notes into a book.

“It helped me to come to terms with my experience, said Alys. “I was assigned a mental health counsellor  as part of my aftercare package when I  was discharged from hospital because I was stressed and anxious and found it hard to speak. 

I didn’t want to see anyone and I think I had survivor’s guilt. My counsellor at Conwy Mind contacted me every week and suggested that I used my experiences as the basis of my book- and it helped me to speak again!”

Alys, a part time librarian at Coleg Llandrillo Menai in Abergele, still suffers from post-viral fatigue and chest pains and she urges people with ‘unexplained’ symptoms to push for coronavirus testing.

“I was admitted to hospital with gastro-enteritis – coronavirus wasn’t suspected initially, she said

I had no breathing problems and I didn’t lose my sense of taste and smell until I left hospital. This awful virus seems to affect people very differently.”

“I was admitted to hospital with gastro-enteritis – coronavirus wasn’t suspected initially, she said

I had no breathing problems and I didn’t lose my sense of taste and smell until I left hospital. This awful virus seems to affect people very differently.”

Ward Nine: Coronavirus, described as ‘one of the first testimonies to be published from a patient’s perspective,’ is available in paperback from local bookshops, Waterstones and Amazon, or direct from

Coronavirus and your wellbeing

This is a worrying time and you may be finding Coronavirus and the impact on your life difficult or stressful, but it’s important to know that there are still things you can do to maintain your wellbeing.

We have included some suggestions and links below to support you with this. 

All of these offer online or phone support.

Local support

To raise concerns about the welfare of a resident, please contact the Single Point of Access (SPOA) on 0300 456 1111.

Out of Hours emergencies – 0300 123 3079.

Adult Social Services – 0300 456 1111.

Children & Family Social Services – 01492 575111.

Education Services – email

General Enquiries – 01492 574000

CAB – 01745 828705 / 01492 863600 or email

Conwy Libraries – E books and audiobooks

Online and telephone support

Mental Health Foundation – looking after your mental health during Coronavirus outbreak

OCD UK – OCD and Coronavirus survival tips

Mind – Coronavirus and your wellbeing

Age Cymru

Anyone over 70 in Wales can register with Age Cymru, free of charge to receive a regular telephone call from the charity in English or Welsh.  

Call Age Cymru advice number 08000 223 444 or email


The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

Helpline – 0800 4 70 80 90

Carer’s UK

Carer’s UK – looking after your health 

Helpline – 0808 808 7777 (Mondays & Tuesdays, 10am – 4pm) or email

What can you do?

Mindfulness and Meditation

anxiety UK – breathing and relaxation guide

Bangor University mindfulness

action for happiness

Be active

Fitness Blender – free home workouts

NHS – 10 minute workouts

NHS – Active 10 – walking


Open University – Open Learn

Vision 2 Learn – free online courses

Chatterpack – links to free museum tours and online learning

Keep in Touch

BBC – Ways of staying social online

Mind – Elefriends

Netflix party- link up and watch with friends online

Three trustees have retired

Three stalwarts of Conwy Mind have retired from the Trustee Board.

Ian Rickard, Robert Fretwell and Eddie Owen have attended their last Board meetings in recent months.  They have between them, approaching one hundred years of commitment and support to the organisation in a myriad of roles.

They are all past Chairs of the Board of Trustees as well as practical volunteers offering help and support to the people who have used our services.

Without their input over the years Conwy Mind would not be in the position it is now and I am sure all the Service Users, Volunteers, Staff and Trustees wish them well for the future.

Mind Infoline

Research from Mind Cymru suggests that people with mental health problems in Wales aren’t being told what support is available to them.

In response, the charity has launched a campaign to raise awareness of its mental health Infoline so that people in Wales can get the support they need. 

More than 1,600 people in Wales responded to Mind Cymru’s Big Mental Health Survey, and 43% said they weren’t given enough information on the medication they had been prescribed to treat their mental health problem. A further 31% said their symptoms got worse while they were waiting for an appointment with a GP or nurse. 

Now Mind Cymru is encouraging people to contact its Infoline, which is based in Trefforest, if they need support. Open from 9am to 6pm Monday to Friday, it can help with treatment options, advocacy services and where callers can get help in their local area. 

Kirsty John, from Haverfordwest, uses the Mind Infoline for advice on how to help her teenage son who has severe anxiety. Kirsty said: “It means so much having someone who I can talk to without any judgement. Sometimes I will call for reassurance that I’m saying the right thing and supporting my son in the right way. When he’s talking about not wanting to live any more so that he can make the pain go away, I’m worried I’ll say something that makes things worse. “

“Mind has been able to give me practical tips on things to do to help, like rate his panic attacks from one to five so we both know how bad he’s feeling. I can pass on the advice and information from Mind to my son. I can’t always ring the GP or his CAMHS counsellor. They aren’t always at the end of the line so it’s good to know that someone at Mind is.”

Denise Roberts, Director at Conwy Mind, added:

“Our Infoline is a great resource and we want people who may have a mental health problem to know that they are not alone. We are there for them.”

“If you are worried about someone you care about, the Infoline can help. The team has access to a wealth of information and is very knowledgeable.”

To find out more about Mind Cymru’s Infoline, call 0300 123 3393 or visit

Name Change!

As part of our new direction and strategy, we have made the decision to change the name of the organisation from Aberconwy mind to Conwy Mind. The name change reflects our commitment to developing services and offering support across the whole of Conwy county. This is an exciting time for us and I look forward to providing regular updates about new developments.

Denise Roberts CEO

“On the Piersides” Motown Night – Thank You

To all the Promoters, DJ’s, and guests, involved with the “On the Piersides Motown Night” I write to express the heartfelt gratitude of myself and everyone at Aberconwy Mind for thinking of us when you held a charitable collection at your event, it is fantastic to receive donations towards our work at any time, but somehow when local people feel motivated to support our work it means that little bit more. So thank you most sincerely for the £200.00 you raised for us, it will be put to good use supporting people in the local community suffering with mental health issues.

Yours faithfully,

Denise Roberts

CEO Aberconwy Mind