Coronavirus and your wellbeing

This is a worrying time and you may be finding Coronavirus and the impact on your life difficult or stressful, but it’s important to know that there are still things you can do to maintain your wellbeing.

We have included some suggestions and links below to support you with this. 

All of these offer online or phone support.

Local support

To raise concerns about the welfare of a resident, please contact the Single Point of Access (SPOA) on 0300 456 1111.

Out of Hours emergencies – 0300 123 3079.

Adult Social Services – 0300 456 1111.

Children & Family Social Services – 01492 575111.

Education Services – email

General Enquiries – 01492 574000

CAB – 01745 828705 / 01492 863600 or email

Conwy Libraries – E books and audiobooks

Online and telephone support

Mental Health Foundation – looking after your mental health during Coronavirus outbreak

OCD UK – OCD and Coronavirus survival tips

Mind – Coronavirus and your wellbeing

Age Cymru

Anyone over 70 in Wales can register with Age Cymru, free of charge to receive a regular telephone call from the charity in English or Welsh.  

Call Age Cymru advice number 08000 223 444 or email


The Silver Line is the only free confidential helpline providing information, friendship and advice to older people, open 24 hours a day, every day of the year.

Helpline – 0800 4 70 80 90

Carer’s UK

Carer’s UK – looking after your health 

Helpline – 0808 808 7777 (Mondays & Tuesdays, 10am – 4pm) or email

What can you do?

Mindfulness and Meditation

anxiety UK – breathing and relaxation guide

Bangor University mindfulness

action for happiness

Be active

Fitness Blender – free home workouts

NHS – 10 minute workouts

NHS – Active 10 – walking


Open University – Open Learn

Vision 2 Learn – free online courses

Chatterpack – links to free museum tours and online learning

Keep in Touch

BBC – Ways of staying social online

Mind – Elefriends

Netflix party- link up and watch with friends online

Three trustees have retired

Three stalwarts of Conwy Mind have retired from the Trustee Board.

Ian Rickard, Robert Fretwell and Eddie Owen have attended their last Board meetings in recent months.  They have between them, approaching one hundred years of commitment and support to the organisation in a myriad of roles.

They are all past Chairs of the Board of Trustees as well as practical volunteers offering help and support to the people who have used our services.

Without their input over the years Conwy Mind would not be in the position it is now and I am sure all the Service Users, Volunteers, Staff and Trustees wish them well for the future.

Mind Infoline

Research from Mind Cymru suggests that people with mental health problems in Wales aren’t being told what support is available to them.

In response, the charity has launched a campaign to raise awareness of its mental health Infoline so that people in Wales can get the support they need. 

More than 1,600 people in Wales responded to Mind Cymru’s Big Mental Health Survey, and 43% said they weren’t given enough information on the medication they had been prescribed to treat their mental health problem. A further 31% said their symptoms got worse while they were waiting for an appointment with a GP or nurse. 

Now Mind Cymru is encouraging people to contact its Infoline, which is based in Trefforest, if they need support. Open from 9am to 6pm Monday to Friday, it can help with treatment options, advocacy services and where callers can get help in their local area. 

Kirsty John, from Haverfordwest, uses the Mind Infoline for advice on how to help her teenage son who has severe anxiety. Kirsty said: “It means so much having someone who I can talk to without any judgement. Sometimes I will call for reassurance that I’m saying the right thing and supporting my son in the right way. When he’s talking about not wanting to live any more so that he can make the pain go away, I’m worried I’ll say something that makes things worse. “

“Mind has been able to give me practical tips on things to do to help, like rate his panic attacks from one to five so we both know how bad he’s feeling. I can pass on the advice and information from Mind to my son. I can’t always ring the GP or his CAMHS counsellor. They aren’t always at the end of the line so it’s good to know that someone at Mind is.”

Denise Roberts, Director at Conwy Mind, added:

“Our Infoline is a great resource and we want people who may have a mental health problem to know that they are not alone. We are there for them.”

“If you are worried about someone you care about, the Infoline can help. The team has access to a wealth of information and is very knowledgeable.”

To find out more about Mind Cymru’s Infoline, call 0300 123 3393 or visit

Name Change!

As part of our new direction and strategy, we have made the decision to change the name of the organisation from Aberconwy mind to Conwy Mind. The name change reflects our commitment to developing services and offering support across the whole of Conwy county. This is an exciting time for us and I look forward to providing regular updates about new developments.

Denise Roberts CEO

“On the Piersides” Motown Night – Thank You

To all the Promoters, DJ’s, and guests, involved with the “On the Piersides Motown Night” I write to express the heartfelt gratitude of myself and everyone at Aberconwy Mind for thinking of us when you held a charitable collection at your event, it is fantastic to receive donations towards our work at any time, but somehow when local people feel motivated to support our work it means that little bit more. So thank you most sincerely for the £200.00 you raised for us, it will be put to good use supporting people in the local community suffering with mental health issues.

Yours faithfully,

Denise Roberts

CEO Aberconwy Mind  

The Rabbit Hole Cafe Closure

It is with regret that we have to announce that the Rabbit Hole Cafe ceased trading on 12th October.

The Cafe first opened five years ago, financed by a three year grant from the Big Lottery. The principle purpose was to offer volunteering and work placement opportunities for those who were experiencing, or who had experienced, Mental Illness or Emotional distress. Over the years the Project has been successful to that end, and has resulted in a number of people securing employment in the retail sector as a result.

We have managed to continue the Project for a further two years, following the ending of the Big Lottery Grant, hoping to make the project a viable self sustaining commercial entity. Sadly, this has not been possible and Aberconwy Mind is not in a position to financially sponsor the Rabbit Hole Cafe.

The Director and the Board of Trustees would like to thank all the staff and volunteers for their efforts over the past five years as well as the loyal customers who have supported our mission.
We look forward, in the not to distant future, to announcing some major new initiatives to further enhance the services that we offer to the population of Conwy County.