Mind Infoline

Research from Mind Cymru suggests that people with mental health problems in Wales aren’t being told what support is available to them.

In response, the charity has launched a campaign to raise awareness of its mental health Infoline so that people in Wales can get the support they need. 

More than 1,600 people in Wales responded to Mind Cymru’s Big Mental Health Survey, and 43% said they weren’t given enough information on the medication they had been prescribed to treat their mental health problem. A further 31% said their symptoms got worse while they were waiting for an appointment with a GP or nurse. 

Now Mind Cymru is encouraging people to contact its Infoline, which is based in Trefforest, if they need support. Open from 9am to 6pm Monday to Friday, it can help with treatment options, advocacy services and where callers can get help in their local area. 

Kirsty John, from Haverfordwest, uses the Mind Infoline for advice on how to help her teenage son who has severe anxiety. Kirsty said: “It means so much having someone who I can talk to without any judgement. Sometimes I will call for reassurance that I’m saying the right thing and supporting my son in the right way. When he’s talking about not wanting to live any more so that he can make the pain go away, I’m worried I’ll say something that makes things worse. “

“Mind has been able to give me practical tips on things to do to help, like rate his panic attacks from one to five so we both know how bad he’s feeling. I can pass on the advice and information from Mind to my son. I can’t always ring the GP or his CAMHS counsellor. They aren’t always at the end of the line so it’s good to know that someone at Mind is.”

Denise Roberts, Director at Conwy Mind, added:

“Our Infoline is a great resource and we want people who may have a mental health problem to know that they are not alone. We are there for them.”

“If you are worried about someone you care about, the Infoline can help. The team has access to a wealth of information and is very knowledgeable.”

To find out more about Mind Cymru’s Infoline, call 0300 123 3393 or visit https://www.mind.org.uk/information-support/helplines/

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