What is Telephone Counselling?

Telephone counselling has the same ethics and principles as face to face counselling. This means that you will be treated with the utmost positive regard, you will not be judged and will not be told what to do. 

The idea of this counselling is to support you, listen to you and to create a safe place for you to explore issues that are going on in your life and, hopefully, to find a way forward.

The counsellors are fully qualified and work, primarily, from a person-centered perspective.

Confidentiality is key, which means that whatever you speak about with your counsellor will not be shared with anyone else. The only time that confidentiality would need to be broken is if there was significant risk to yourself or someone else. The counsellor would discuss this with you first.

After the initial referral to telephone counselling, you will have a short assessment and questionnaire at the start of the first telephone session to assess your situation and your areas of need. All information is kept securely. 

You will be offered 6 sessions, usually on a weekly basis, at a time that suits you and your counsellor. Each telephone session can last up to 45 minutes. You and the counsellor will arrange the next session at the end of each telephone session.

If you need to change or cancel an appointment, you will be able to contact the counsellor direct.

Who is it for?

Telephone counselling is for you if you are 18 years or over, you live in Conwy County and need support with your mental health and well-being.

The counselling offers short-term therapy for people facing common mental health difficulties and challenging life events causing anxiety, stress and low mood.

You will need a private space to talk on the telephone at a mutually agreed time for up to 6 sessions.